At Janausadhii.com, we strive to provide the best quality products to our customers. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

Eligibility for Returns:

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Certain products such as perishable goods, personal care items, and medical supplies are exempt from being returned.

Return Process:

  • You have 3 days from the date of purchase to initiate a return.
  • To initiate a return, please contact our customer service team on support@janaushadhii.com . Please include your order number, details of the product you wish to return, and the reason for the return.
  • Upon approval, you will receive a return authorization and instructions on how and where to send your package.

Return Shipping:

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Refunds

Refund Process:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Partial Refunds:

  • In some cases, only partial refunds may be granted (if applicable):
  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at +91 87663 28939.

3. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at +91 87663 28939 for further instructions.

4. Non-Returnable Items

The following items are non-returnable:

  • Perishable goods such as food, flowers, newspapers, or magazines.
  • Intimate or sanitary goods.
  • Hazardous materials, or flammable liquids or gases.
  • Medical supplies and medicines.

5. Contact Us

If you have any questions on how to return your item or need further assistance, please contact us:

  • Email: support@janaushadhii.com
  • Phone: +91 87663 28939
  • Address: D-1/249, Block D, New Kondli, Kondli, Noida, Delhi 110096