This Grievance Redressal Policy (“Policy”) outlines Janaushadhii.com’s commitment to addressing grievances raised by consumers who purchase goods and services from our website (“Consumer” or “You”).

Company Details

The following are the details of Janaushadhii.com (“Company” or “We” or “Us”) responsible for managing the website. For any assistance, You may reach out to Us using the provided contact information.

  • Legal Name: Janaushadhii.com
  • Office: D-1/249, Block D, New Kondli, Delhi 110096
  • Website Name: www.janaushadhii.com (“Website”)
  • Website Details: E-Commerce Healthcare Technology Platform

Purpose of the Policy

The Policy’s primary goal is to provide a structured mechanism for resolving consumer complaints or issues to ensure maximum consumer satisfaction. We strive to treat all Consumers fairly and are dedicated to addressing grievances promptly, efficiently, and with courtesy.

Grievance Redressal Mechanism

At Janaushadhii.com, customer satisfaction is our highest priority. We value your feedback and aim to continuously improve. You can submit your concerns through our Contact Us page, and we will be glad to assist you.

For the purpose of this Policy, a “grievance” or “complaint” is defined as any communication from a Consumer expressing dissatisfaction regarding products or services provided through the Website, and seeking remedial action. The following are excluded from this definition:

  • Incomplete or non-specific complaints;
  • Suggestions or recommendations; and
  • Requests for guidance or explanations.

Janaushadhii.com will address Consumer grievances regarding products or services offered on the Website in a timely manner. Consumers may contact Us through the following details:

Upon receipt of a complaint via email or phone, Consumers will receive an acknowledgment of their grievance within 48 hours. We will make every effort to resolve the complaint as quickly as possible, but all grievances will be addressed within one month from the date of receipt.

Closure of Grievances

A grievance will be considered closed in the following cases:

  1. When the complainant has acknowledged acceptance of the resolution offered by the Company.
  2. When the complainant has not responded within 30 days of receiving the Company’s response and has not raised further grievances on the same issue.

In the rare event that your issue remains unresolved after escalation, you may contact us at the details provided below. We will respond within seven business days from the receipt of your escalation.

Our helpline numbers will be operational from Monday to Sunday, 9:00 AM to 9:00 PM. Please follow the IVR options for assistance.

Nodal Officer Details

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, JanAushadhi has appointed a Nodal Officer responsible for ensuring adherence to the provisions of the Consumer Protection Act, 2019. You may contact the Nodal Officer in case of any escalation of grievances.

Information Requests

Before purchasing any goods or services from the Website, consumers may request the following details about the seller:

  • Principal geographic address of the headquarters and all branches.
  • Name and details of the Website.
  • E-mail address.
  • Any other relevant information for effective communication and dispute resolution.